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We have been assisting our banking clients with modernisation solutions for over 30 years. Developing innovative solutions ranging from payments orchestration to content management, large orchestration and consolidation projects, digital branch, and risk management solutions. By automating these business processes, we have assisted in saving countless hours of manual processing, reduced operational costs, and reduced the risk of paper-based or manual processes. We excel at solving complex, niche problems and deliver through alignment of our core methodologies. Our solutions are highly configurable and heavily integrated into the back-office and core applications. Often, we are the visually aesthetic and intelligent layer on top of legacy host-banking or other core solutions, providing the glue between disparate systems. Our software’s ability to ingest data and documents through a variety of channels, including file-based imports, APIs, OCR, and user interfaces allows us to meet you where you are and create meaningful business value quickly.

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Integrated Case Management Solution

For a large pan-African bank, we built a workflow and content management solution using our case management framework. It included the integration to the mainframe policy administration solution and supplier management portal. This enabled the use of the Sybrin application as the single UI to interact between 3 separate solutions. This single solution allows the business user to manage a case through its entire life cycle – from submission to pay out. The solution included a Customer Communication Platform that enables the customer to stay informed of the progress of their case and receive formal letters regarding the outcome of the case via an integrated email channel. The solution eliminated manual processing and the capture of duplicates. This resulted in reduced processing time of cases, introduced efficiencies, and reduced human error.

Insurance is at the centre of digital disruption and convergence. Insurance firms are under pressure to reduce costs, comply with stringent regulations, and rely on software solutions to enhance their business processes and reduce strain. The insurance industry, like many other industries, are still plagued with having to process many documents and more often than not these are paper based. Leveraging our solutions with their enterprise content management capabilities allows for the intelligent ingestion of documents with clarification, indexing, and filing of such into intelligent folders. Once ingested the documents or associated case can be sent for enrichment, approval, or directly archived based on your retention and destruction policies. Digitising the end-to-end document processing from customer to back-office is the ideal scenario - however, where digitising at source is not possible, e.g. agent or broker managed, we can assist with our Intelligent Document Processing (IDP) by digitising and extracting key information from the documents using AI-assisted ORC and native text extraction from typewritten documents. Wherever you are in your journey to become a digital insurer, we sure have something up our sleeve to help you fast-track your outcomes.

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Policy Document Extraction

For a large SA based insurance group, we implemented a solution to automatically extract, intelligently interpret, and automatically translate data from policy schedules. These policy schedules are submitted via email from various brokers, each with its own template, into a centrally implemented Intelligent Document Processing (IDP) solution. Here the document template is recognised, and the data extracted using a combination of pdf scrapping and ORC technologies, dynamically recognising the areas and amount risks covered on the policy being processed. The extracted data is then validated against a predefined standard using XDS validation and persisted through an integration to the back-office policy administration solution. The solution drastically reduced the amount of time taken to process a policy and brought about massive cost savings.

We recognise that, as a development funding organisation, it is your primary objective to provide as much available funding towards your mandated individuals and organisations. We have the technology to assist you to execute on this mandate without jeopardising your assessment or due diligence processes – in fact, we automate those processes too. We can assist you with the end-to-end processes from the initial funding application through digital channels (web, mobile, etc.), facilitating the automated vetting and screening of the applicant, automating the risk calculations, and enabling the approval and decisioning workflow through a back-office portal. Once approved, the fund administration, disbursement of funds, and the post-investment tracking and reporting is facilitated by our integrated administration module. Giving away money, safely, has never been this easy.

*Loan/fund can be used interchangeably. The same capabilities suite can be implemented as loan origination and loan management capabilities.

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Loan Tracker & LMS

For a large local transformation fund, we developed a tracker and loan management solution. The tracker was implemented to track activities, workflow and audit the process from investment planning and opportunity verification throughout the process of assessment, due diligence, and investment decisioning. The loan management system was deployed to manage each individual investment, disburse funds, monitor post-investment performance, and contribute to reporting. For this solution, we are providing the cloud hosting and infrastructure along with the application support.

As the world reopens post-pandemic the landscape has significantly changed. Banks are offering mobile devices and services – and telcos are offering banking products, primarily through mobile wallets and more informal stores of value. With the changed landscape there are also changed regulatory and compliance requirements to adhere to. We have solutions to assist the telcos to navigate this hybrid financial services domain by leveraging off our years of experience in the banking industry by introducing solutions like real-time fraud detection, transaction monitoring, credit vetting, sanctions screening, and connecting stores of value to others through Mojaloop.

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Mojaloop

For a large pan-African organisation, we assisted on a POC to prove connectivity between two stores of value though Mojaloop. Transacting between a traditional bank account and a mobile wallet, real-time, cross-border, and low cost is a game-changer for the consumer. As the world’s first open-source platform for interoperability in a real-time payment network, Mojaloop is enabling low-cost digital payment services for everyone. As a Promoter Member, Sybrin is exceptionally proud to also be a part of the Technical Governance Board and Product Council at the Mojaloop Foundation.

As government departments, SOEs and the public sector as a whole is subject to regular staff turnover the importance of processes, systems and centralised knowledge is extremely important to assist with maintaining high levels of service delivery. Our platform is favourably positioned to digitise, modernise, and automate the processes in government departments. Using the Case Management Framework and Enterprise Content Management Framework of our platform it allows us to solve for the expansive document storage and tracking challenge being faced by the local public sector, and also provision workflows for every query, request, complaint through audited portals with clear accountability, segregation of duties and service level tracking.

Similarly, as the spotlight shines ever more brightly on fraud and corruption, our solutions facilitate the automated verification of conflicts of interest, enable ongoing due diligence of employees, and can trigger real-time and enhanced lifestyle audits on a periodic, ad-hoc, and triggered basis.

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Employee DD/COI

We have designed expansive models and partnered with various data providers to enable us to automate the major activities of the traditional ethics management function. This allow us to confirm if declarations made are truthful, if any declarations were omitted, automate the due diligence of multiple spouses, and perform a level of predictive analytics to flag individuals who may be higher risk due to known associations or behavioural patterns.

Since our solutions are highly adaptable, they can add value and be implemented in almost any other sector not highlighted above. Some of these include retail, health, manufacturing, security services, pharmaceutical industry, and unions.

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Enterprise Resource Planning (ERP)

Some of the needs we see in these industries are enterprise-wide case management and workflow solutions, more digitised physical channels (stores/branches/clinics), document ingestion and extraction, and the need for enterprise resource planning solutions, often a light version or only certain modules thereof. Through strategic partnerships we can position various different full ERP solutions or modules from the leading suppliers in the industry.