We Design, Build, and Transform the Business of Tomorrow!

Customer 360 is core in all digital strategies. As a Salesforce partner, we are able to assist you with your Salesforce implementation through a full-managed service or with strategic resource placement and deep customisation and integration using the platform and third-party connections with your enterprise-level solutions.

As ISV partner, our own targeted applications would be available on the Salesforce AppExchange soon! Our offering include:

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Salesforce resource placements.

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AppExchange App development.

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Implementation Services and DevOps.

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Managed Services - Access to Salesforce Administrators and Org maintenance.

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Salesforce integration and bespoke development.

Our IDP solution leverages AI to reduce processing times for structured and unstructured documents from various sources. This means you can drive down costs, while improving efficiencies, freeing up your resources to focus on more complex tasks and improving customer experience.

Using advanced OCR, machine learning, and Natural Language Processing (NLP) our neural networks deliver the most accurate reads, improving as it learns. Supported by a human feedback mechanism and a portal to handle any exceptions or deviations from the Straight-Through-Process (STP), our easy-to-deploy solution is the answer to the challenges of data extraction.

Most organisations make use of various software solutions to address their needs. We provide an integration layer which sits between your core systems and applications, irrespective of what they are. Thus, we enable you to manage multiple automated tasks - creating a dynamic workflow.

This can be done across all your channels; mobile, web, WhatsApp, USSD, etc. as well as via various interfaces including file-based imports, RESTful and SOAP APIs, OCR extraction, and GUI Portals for data capture. As an independent layer, we provide the glue between your disparate solutions to streamline and optimise frequent and repeatable processes.

For many developing countries, international remittances make up a significant portion of their GDP. This creates an enormous earning power abroad and a great way for sharing prosperity between places, so facilitating these remittances is an important developmental priority.

In addition to simply helping families get by, they benefit an economy and its people through the facilitation of trade, investments, transfer of skills, knowledge, and technology. Through the work we're doing around cross-border functionality in the low-cost and interoperable Mojaloop payment switch, the Mojaloop Foundation and Sybrin are focused on making cross-border payments easier and more affordable.

Sybrin's Digital Identity and Onboarding solutions validate the identity of the person actioning a transaction by matching the person's identity document details against a live selfie and third-party database. Augmented with our Liveness Detection capabilities, we can also verify that the person behind a remote interaction is a real person and is physically present with one simple selfie.

Our solution underwent rigorous testing by an accredited FIDO Alliance Lab called Fime. During testing, they checked the solution against Level A and B attacks, which included 10 Presentation Attack Instruments (PAIs), as well as testing against gender and racial bias.

Building on our experience and best practices, we have assisted various banks to automate and digitise processes for client onboarding and straight-through-processing with our RegTech solution's Intelligent KYC and Case Management capabilities.

Our RegTech stack consists of fraud risk management solutions for Know Your Customer (KYC), Know Your Business (KYB) Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Fraud, and Anti-Money Laundering (AML) in one ecosystem. With everything you need to address your regulatory compliance challenges in one place, we simplify and automate the processes involved. The solution can be facilitated as an end-to-end automated KYC offering from channel applications, orchestration layer, and back-office investigative portal, it can also be offered on a SaaS model or as standalone capability by only subscribing to the specific underlying services you may require.

Sybrin's Case Management solution ensures continuity, visibility, and control by managing data relationships, documents, and processes in a single product, empowering employees to effectively manage cases and make better business decisions.

Case Management improves business processes by placing case information, from multiple sources across the organisation, front and centre - allowing knowledge workers to assess the problem and make accurate, timely decisions in line with policies and procedures. Our solution lets you track casework from start to finish, our orchestration services ensure that the appropriate data is delivered to the case, thus allowing you to automate, track, drive, and streamline casework. Improve operations control and visibility with unified operations analytics, reporting, and dashboards and access simplified risk and compliance, with built-in auditing, reporting, and rules.

Through strategic partnerships and acquisitions, we are able to offer complete loan management capabilities with the goal to provide the relevant technology to link a financial institution's customers to credit facilities, financial data, and market information by offering a comprehensive platform that supports digital customer onboarding, credit scoring, approval workflows, integration to third-party systems, and customer-facing mobile applications.

With our agile feature development process, we strive to be your trusted technology partner by offering excellent infrastructure, security, and scalability. Our open APIs allows for simple system-to-system integrations and automations. We allow you to focus on growing your business while we manage your information technology needs cost-effectively.

Conflict of Interest (COI) processes are becoming increasingly complex. Our solution is a robust tool able to streamline intricate workflows, automate the notifications to all relevant parties, and is custom-built to suit your organisation's specific needs.

You can export all COI data into a detailed report for review or you can view it from a detailed dashboard. COIs that have been submitted can be escalated, or additional information can be requested, and questionnaires can be automated to be sent out annually, or as regularly as required. Ensure compliance across your organisation with automated campaigns to distribute COI policies and training. Beyond COI, we facilitate ongoing employee due diligence and the automation of real-time and enhanced lifestyle audits.

Through strategic partnerships, we are able to offer all the components which one would traditionally find in an ERP solution including HR, finance, and marketing modules from various service providers and augment these with bespoke enterprise workflows that cannot be bought off the shelf.

Our ability to rapidly develop custom apps seamlessly integrated to ERP functions places us in a unique position to deliver on an organisation's real needs by cutting the cost of the often-monolithic ERP solutions that are typically overkill for the smaller organisation.