Simplify Regulatory Compliance.
The Compliance Workspace module is a comprehensive case management solution designed to handle cases related to Know Your Customer (KYC), identity verification, screening matching, and transaction monitoring. In addition to managing identity and compliance cases, the module efficiently processes cases flagged as potentially fraudulent by the Transaction Monitoring module. It ensures timely and effective management of fraud-related exemptions, including those arising from suspicious financial transactions, helping organisations meet regulatory requirements and mitigate risks. A key feature of this module is the automation of document collection from different identity sources, simplifying the compliance process for both retail and business customers.
Book a Demohow it works
Collect. Manage. Resolve.
The Compliance Workspace module efficiently handles all KYC-related cases, including identity verification exceptions and screening matches, ensuring thorough compliance with regulatory requirements through automated document collection and robust case management.
Case Creation: Cases are created automatically from flagged fraudulent transactions in the Transaction Monitoring module or from identity verification exceptions. Cases can also be created manually by compliance users.
Worflow Management: Configurable workflows guide the case through various stages, ensuring fraud alerts are investigated thoroughly and all the necessary steps are completed.
Monitoring and Escalations: SLAs and escalation rules ensure transaction fraud cases are resolved promptly, meeting internal and regulatory deadlines.
Resolution and Closure: Once fraudulent activity is investigated, cases are closed following the appropriate approvals and documentation.
why choose us
Automated. Integrated. Dedicated.
Our solution automates the collection of documents from various identity sources and integrates with regional UBO listings, simplifying the compliance process and ensuring thorough verification for both retail and business customers.
Expertise
We offer comprehensive fraud and compliance solutions designed to streamline case management, reducing manual effort and operational costs.
Innovation in Fraud Detection Handling
We integrate real-time transaction monitoring with case management for effective fraud prevention and resolution.
Flexibility
Our platform supports custom workflows for both identity verification and transaction fraud, allowing organisations to stay ahead of evolving fraud schemes.
why it works
Accurate and Efficient.
Utilising advanced automation and integration capabilities, the solution ensures accurate and efficient handling of fraudulent cases, thereby reducing manual intervention and improving compliance outcomes.
Unified Case Management
By integrating fraud detection from the Transaction Monitoring module, the Compliance Workspace provides a unified platform to manage both KYC and transaction-related fraud cases, reducing the complexity of managing compliance tasks across different modules.
Regulatory Compliance
Detailed audit trails, role-based access controls, and SLA management ensure compliance with global regulatory requirements for both identity verification and fraud detection.
Real-Time Fraud Detection Handling
Suspected fraudulent activities are flagged and managed in real-time, ensuring swift investigation and resolution.
Streamlined Processes
Automated workflows for both identity-related and fraud-related cases reduce manual effort and enhance efficiency.
the difference
Detailed and Automated.
Our Compliance Workspace module offers detailed inspections, automated document collection from centralised and business directory sources, and the ability to manage complex business entities with ease, ensuring a comprehensive approach to compliance.
Seamless Integration with
Transaction Monitoring
The Compliance Workspace efficiently manages fraud cases generated by the Transaction Monitoring module, offering a comprehensive solution for financial crime and compliance.
Customisable Workflows for
Fraud and Compliance
Easily configurable workflows that handle both KYC exceptions and fraudulent transactions, allowing organisations to adapt processes to their specific risk management needs.
Unified Case Handling
Both fraud and compliance cases, including multi-channel cases from mobile, web, and branch interactions, are handled uniformly, improving consistency across different touchpoints.
Advanced Features for
Fraud Investigations
Fraud-specific capabilities, including parent-child case relationships and maker-checker processes, ensure complex fraud scenarios are handled efficiently.
features
Advanced Compliance Tools.
Features include automated document collection, integration with centralised identity and business directory sources, UBO checks, configurable workflows, SLA management, escalations, audit trails, and reporting, providing robust support for KYC compliance.
Case Management
Service Level Agreements (SLAs): Define and manage SLAs to ensure timely resolution of cases.
Escalations: Automate escalations based on predefined rules to ensure critical fraud cases receive prompt attention.
Workflow Configuration: Customise workflows to match organisational processes and ensure smooth case handling for both identity verification and fraud detection.
Maker-Checker Processes: Implement maker-checker processes to ensure thorough review and approval of fraud investigations.
Customer Communications: Manage customer communications within the case, sending status updates via SMS or email to keep customers informed about the progress.
Parent and Child Cases: Create and manage parent and child cases, particularly useful in complex fraud scenarios involving multiple transaction or related identities.
Custom Decisions and Rules: Handle custom decisions and rules through the solution's decision engine, enabling dynamic handling of transaction-based fraud cases.
Analytics, Dashboards, and Reports: Provide comprehensive analytics, dashboards, and reports for monitoring and managing cases. Includes a report and dashboard designer for custom fraud and compliance reporting.
Identity and Verification
Case Exceptions
Document Verification Exceptions: Handle exceptions related to the verification of identity documents.
Biometric Verification Exceptions: Manage biometric verification processes mismatches.
Liveness Detection Exceptions: Address issues in liveness detection, ensuring authenticity.
Document Collection Automation
Retail Customer Integration: Connect to centralised identity data sources for automated document collection, reducing manual input errors.
Transaction Monitoring
Case Handling
Identity and Fraud Alerts Management: Automatically manage fraud alerts generated by the Transaction Monitoring module, investigating potential fraud, in real-time, based on rule-based detection of suspicious financial transactions.
Transaction Exception Handling: Address flagged transactions that show suspicious patterns, such as unusual transaction amounts, geographic anomalies, or rapid transaction structuring.
Fraud Case Escalations: Ensure timely escalations of high-risk fraud cases based on custom rule configurations, delivering fast action on urgent alerts.
Case Resolution Workflows: Implement tailored workflows that move flagged transactions through investigation, resolution, and closure, in accordance with regulatory guidelines.
Advanced Case
Management Features
Configurable Dashboards: Customise dashboards for fraud and compliance case management.
Role-Based Access Controls: Secure access to cases based on roles, ensuring compliance and data security.
Audit Trails: Maintain detailed audit trails of all actions taken in fraud cases for review and compliance purposes.
Reporting and Analytics: Generate reports and perform analytics on case management performance and trends.
Multi-Channel Case Handling: Manage fraud alerts and compliance cases from mobile, web, branch, and call centre channels.
Screening Matching
Sanction List Matching: Investigate cases where matches appear on global sanction lists.
Politically Exposed Persons (PEPs) Matching: Handle matches with PEP lists to ensure due diligence.
Adverse Media Matching: Manage cases involving potential matches in adverse media, requiring investigation.
Complex Business
Entity Management
Entity Map: Utilise an entity map to manage complex business ownership structures and relationships.
benefits
and Efficiency.
Implementing our Compliance Workspace module improves regulatory compliance, reduces the risk of identity fraud, decreases manual processing costs, and enhances the overall efficiency of compliance operations.
Enhanced Fraud Detection
and Resolution
Efficiently handles fraudulent transaction cases flagged by the Transaction Monitoring module, ensuring timely and accurate fraud investigations.
Improved Case Visibility
Provides real-time visibility into both fraud and KYC case statuses, enabling proactive management and quick resolution.
Reduced Fraud Losses
The fast handling of suspicious transactions helps mitigate potential fraud losses by ensuring swift action on flagged transactions.
Improved Management Visibility and Control
Provides management with enhanced visibility and control over case management activities.
use cases
Cross-Border Transaction Fraud: A cross-border transaction flagged for unusual behaviour by the Transaction Monitoring module is escalated to the compliance team, who investigate it for potential fraud, ensuring it aligns with global regulatory standards.
Retail Banking Fraud: A large ATM withdrawal flagged by the Transaction Monitoring module is routed to the Compliance Workspace for investigation, where the fraud team reviews the transaction’s risk profile and resolves the case efficiently.
Digital Banking: Fraudulent transactions from mobile or online banking are identified by the Transaction Monitoring module and immediately assigned for case handling in the Compliance Workspace, ensuring timely review and resolution.