Support

our Support


Your Dedicated Consistent Dependable Service Delivery Champions.

Our Service Delivery Mission

We are committed to developing a partnership with you during your digital transformation journey. You can rely on us to provide far more than just leading software solutions, we also provide you with technical and project support.

Sybrin Support allows logged issues to be directed to the most appropriate Service Delivery Champion, as well as escalation to senior management and directors. You are also provided with oversight of issue logging, tracking, and resolution. Our systems are supported through our comprehensive Service Level Agreement. We pride ourselves on the quality of the support we provide, and our primary focus is to ensure excellence in customer service. To achieve this, our professional Service Delivery team form an integral part of the solution we offer you.

Our Pledge to You

Be your representative at Sybrin, with your best interests in mind.

Take ownership of your service delivery and follow up on your behalf.

Listen with the intent to understand your business and its service needs.

Communicate clearly, courteously, and with transparency at all times.

Build a relationship on the foundation of respect, honesty, and trust.

Improve service by reviewing and refining engagement processes.

Manage risk through monitoring and quick restoration times.

Always be consistent and dependable in our dealings with you.

Your Champions

Berneché Roberts

Berneché Roberts
Service Manager

Wikus Swanepoel

Wikus Swanepoel
Service Manager

William Moseley

William Moseley
Service Manager

Stephen Mulenga

Stephen Mulenga
Zambia Service Manager

Edinam Konu

Edinam Konu
Ghana Country Manager

Chamoné Boshoff

Chamoné Boshoff
Service Champion

Natasha Ndebele

Natasha Ndebele
Service Champion

Khensani Maswanganye

Khensani Maswanganye
Service Champion

Augustine Kaboto

Augustine Kaboto
Service Champion

Sharon Dube

Sharon Dube
Service Champion