Sybrin Support

Your Dedicated, Consistent, and Dependable Service Delivery Champions.

Sybrin provides 24/7 support for all countries, assisted by our in-region support partners and expert developers from our head office. By utilising our online 'Incident Tracker' portal, clients can simply lodge any potential issues on the system while the tasks are allocated to the appropriate personnel.

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our mission

Our Service Delivery Mission.

We are committed to developing a partnership with you during your digital transformation journey. You can rely on us to provide far more than just leading software solutions, we also provide you with technical and project support.

Sybrin Support allows logged issues to be directed to the most appropriate Service Delivery Champion, as well as escalation to senior management and directors. You are also provided with oversight of issue logging, tracking, and resolution. Our systems are supported through our comprehensive Service Level Agreement. We pride ourselves on the quality of the support we provide, and our primary focus is to ensure excellence in customer service. To achieve this, our professional Service Delivery team form an integral part of the solution we offer you.



Our Pledge to You!

Our engineers are genuinely invested in the solutions we have developed, and truly care about our customers' businesses. We provide you with peace of mind by doing our utmost to ensure that you have the necessary support so that your systems are working for you and your customers.


Be your representative at Sybrin, with your best interests in mind.


Take ownership of your service delivery and follow up on your behalf.


Listen with the intent to understand your business and its service needs.


Communicate clearly, courteously, and with transparency at all times.


Build a relationship on the foundation of respect, honesty, and trust.


Improve service by reviewing and refining engagement processes.


Manage risk through monitoring and quick restoration times.


Always be consistent and dependable in our dealings with you.

your champions

We Have the Answers!

Meet our professional and dedicated team of Service Champions who are eagerly standing by to assist you with any query or concern that you may have.

Wikus Swanepoel

Wikus Swanepoel

Service Manager

Wikus is passionate about leadership and growing young talented people into future leaders. His area of speciality is service delivery; by ensuring that our customers receive good service from our solutions.

Stephen Mulenga

Stephen Mulenga

Zambia Service Manager

Stephen is an ambitious IT professional with extensive experience in software development and payment systems. He possesses strong skills in service delivery, leadership, and solution engineering.

Edinam Konu

Edinam Konu

Ghana Country Manager

Edinam is a seasoned professional with international experience and background in business and technology. He combines exceptional interpersonal skills with technical proficiency.

Desmond Smith

Desmond Smith

Technical Service Delivery Manager

Desmond oversees a team of Developers, Service Coordinators, and Application Analysts, while also managing customer relationships and delegating operational procedures between projects and supporting teams.

Trenton Arthur

Trenton Arthur

Service Delivery Lead

Trenton is the Team Leader for several clients where he manages customer relationships and the delegation of operational procedures for those clients within the support space.

Lyall Greeff

Binimbi Chellah

Team Lead

Binimbi is an experienced Development Specialist with a demonstrated history of working in the financial services industry. He is skilled in business analysis, programming, and database design.

Khensani Maswanganye

Khensani Maswanganye

Service Champion

Khensani is passionate, loyal, hardworking, adaptable, reliable, determined, ethical, and trustworthy. As a Service Champion, she acts on her promises, and proves her value by delivering positive results.

Augustine Kaboto

Augustine Kaboto

Service Champion

Augustine is a leader with over 30 years' experience in transforming business needs to software solutions in the airline and banking sectors, underpinned by robust customer support.

Lyall Greeff

Alecia Grobler

Associate Service Coordinator

Alecia is an Associate Service Coordinator with technical experience in C#, HTML, and SQL who works alongside multiple clients while amending websites for the service delivery space when possible.

Lyall Greeff

Amogelang Mashi

Associate Service Coordinator

Amogelang is an experienced Associate Service Coordinator with demonstrated history in the Financial Services industry as a Second Line Support Service Desk Coordinator as well as previous experience as a Scrum Master Coordinator.